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Spotify

So you want to delete or reset your Spotify account? Let's help you with that!

Our system has detected one of two potential issues:

  • Compromised Password: The password you use for Spotify has been found in a known data breach, making it insecure and putting your account at risk.

  • Use of Work Email: Your work email is being used for a personal service, which is against company policy to ensure the security and integrity of our systems.

Please follow the relevant instructions below to resolve this issue immediately.

 

Part 1: Scenario: Your Password Has Been Compromised

If you were notified about a compromised password, you must change it immediately to protect your account, playlists, and followers. The fastest way to do this is using the password reset feature.

Step-by-Step Guide:

  1. Navigate to the Password Reset Page: Go directly to the Spotify password reset page. (CLICK HERE)

    Screenshot 2025-10-20 at 22.53.05

  2. Enter Your Account Identifier: Enter your Spotify username or the email address you used to register and click "Send".

    Screenshot 2025-10-20 at 22.54.05

  3. Check Your Email: Spotify will send an email with a password reset link to your inbox. If you don't see it, check your spam or junk folder.

  4. Create a New, Strong Password: Open the email and click the reset link. Create a new password that is strong, unique, and not used on any other website.

After completing this, your account will be secure.

If you were also notified about using a work email, please proceed to Part 2.

 

Part 2: Scenario: Your Work Email is Used on the Account

Using a company email for a personal entertainment service is against Aftra's security policy. You have two options to resolve this.

Option A: Change the Email on Your Account (Recommended)

This is the best option if you wish to keep your Spotify account, playlists, and saved music.

  1. Log In and Go to Your Account: Log in to your Spotify account page.

    Screenshot 2025-10-20 at 22.57.49

  2. Edit Your Login Methods: On your account overview page, click the "Edit Login Methods" button.

    Screenshot 2025-10-20 at 22.59.11

  3. Update Your Email: In the "Email" field, enter your new personal email address. Confirm your current password in the "Password" field at the bottom of the page.

    editemailblur
    Screenshot 2025-10-20 at 23.00.17

  4. Save Changes: Click "Update Email" to finalize the change.

Option B: Permanently Delete Your Account

If you no longer need the account, you can close it permanently.

Warning: This will permanently delete your saved music, podcasts, playlists, and followers. If you have a Premium subscription, you must cancel it first by contacting Spotify support before you can close your free account.

  1. Go to the Account Closure Support Page: Navigate to Spotify's official support page for closing your account.

  2. Start the Deletion Process: Under the "Don't have Premium?" section, click the link that says "Close your account". You will be guided through a series of steps confirming you understand what you will lose.

  3. Confirm via Email: After the final step, Spotify will send a confirmation link to your email address. You must click this link within 24 hours to proceed.

  4. Final Grace Period: Once you confirm via email, your account is deactivated. Spotify gives you a 7-day grace period to change your mind. If you do nothing, your account will be permanently deleted after these 7 days.

Thank you for taking prompt action to secure your account and comply with your company's security policies.